Frequently Asked Questions

CUSTOMER SERVICE

Have a question? You might find the answer in our Frequently Asked Questions section below!

FREQUENTLY ASKED QUESTIONS

Order Tracking

Once your dress is shipped, you will receive a tracking link by email. Because many of our dresses are made-to-order, tracking will be provided after production is completed.

How to order a dress?

Choose your favorite design, select your size or provide custom measurements, then complete checkout. Custom sizing is recommended for the best fit.

What happens after I place my order?

Your dress enters production immediately. Most dresses are handmade or tailored, which takes time before shipping.

What if my dress doesn’t match my expectations?

If there is any issue with your dress, please contact us with photos. We will work with you to find a solution.

I received my order after a refund — what should I do?

Please contact us so we can resolve the situation. We will guide you on next steps.

What if my package is held by customs?

All customs duties and taxes are covered by us. If your package is held, simply contact us and we will handle the situation and assist with release as quickly as possible.

When will I receive my dress?

Processing time is typically 7 days, plus shipping time of 5–10 days depending on your location.

Order Cancellation

Orders can be canceled within 24 hours. After that, materials and production may already be in progress.

Can I change my order or measurements?

Yes, changes are possible within 24 hours after placing your order.

Where can I find my order number?

Your order number is included in your confirmation email.

Do you offer rush orders?

If you need your dress urgently, please contact us before ordering to confirm availability.

Do you offer custom sizing?

Yes, we offer custom sizing to ensure the best fit for your special occasion.

Do I need to sign for delivery?

Yes, most deliveries require a signature for security.

Do you ship internationally?

Yes, we ship worldwide for FREE.