Shipping & Delivery
Your order is important to us.
Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your delivery.
Our customer support team is always available to assist you. Please visit our Contact Us page for more information.
Important Info
All orders are carefully prepared and shipped from our fulfillment facilities. Each dress is designed with attention to detail and inspected before dispatch to ensure it meets our quality standards.
Estimated processing and delivery times can be found on each product page after selecting your size.
International orders may be subject to duties and taxes. These charges are not included in the shipping cost and are the responsibility of the customer.
Delivery Times
In-stock items typically ship within 2–5 business days after your order is placed. Delivery for in-stock items is approximately 5–7 business days after shipment.
Made-to-order or custom items will ship within the timeframe listed on the product page. Delivery for these items typically ranges from 8–20 business days depending on your location.
Delivery timeframes are also shown on each product page and in your order confirmation email.
Shipping options can be selected at checkout.
Please note that business days do not include weekends or public holidays.
Order Delay
At LuneViva, we take the security of our customers seriously. Orders may be subject to verification to prevent fraudulent activity.
If your order requires review, we may contact you to confirm your information. Processing may be delayed until verification is completed.
Orders may be flagged due to incomplete or incorrect billing or shipping details. Any delays resulting from verification are the responsibility of the customer.
Shipping Policy – Made-to-Order & Special Items
Some items are made-to-order and are not available for immediate shipment. These pieces are produced upon order and shipped once completed.
Shipping Options
Standard and express shipping options are available depending on the item and destination. Available methods will be shown at checkout.
Delivery Time
Estimated delivery times are provided on each product page and confirmed at checkout. Delivery timelines begin after the order has been processed and shipped.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.